The DSP campaign that kept working after it stopped
A fitness publishing brand · top-of-funnel video program
The situation
A catalog brand with strong products and an expensive problem: PPC was carrying the whole business. Total ad cost of sales (TACoS) was running at 48% — nearly half of every revenue dollar going back into ads — and pushing sponsored bids harder was producing more spend, not more efficiency. The question the client actually needed answered wasn't "what's the DSP ROAS?" It was "can advertising make the organic business bigger?"
What we did
We built a top-of-funnel online-video program aimed at warming category audiences before they ever searched — not retargeting the already-convinced, but introducing the brand to shoppers earlier in the journey. Then we tracked the two numbers that reveal whether DSP is genuinely adding demand: organic order share and PPC efficiency downstream of the video exposure.
What happened
Organic order share went from 13.5% before DSP to 27.9% after — it doubled. PPC TACoS compressed from 48% to 37% and held, because the warmed audience converted more efficiently on every channel it touched. And the part that answers the incrementality question better than any attribution model: when DSP spend stopped entirely, organic share kept climbing for four more weeks. Re-labeled demand doesn't do that.